Tenaga Nasional Bhd (TNB) has rolled out a post-MCO relief package for its 7.5 million residential customers in a bid to further help them weather through the impact of the Covid-19 pandemic. The package includes an easy payment plan (EPP) and a waiver of interest on late payments.
“Given the suspension of meter reading and the prolonged movement control order (MCO), we are aware of our residential customers’ growing concerns over a possible spike in their bills once the actual meter reading is done,” said the president and chief executive officer of TNB, Datuk Seri Amir Hamzah Azizan. During the MCO, TNB had temporarily halted physical meter reading in compliance with the restrictions imposed. It was replaced instead with estimated bills based on the previous month’s bill amount.
The EPP will automatically be available for all residential customers from the first actual monthly bill that they receive after TNB resumes meter reading operations from 15 May 2020 onward. The operation will start with green zone states, namely Perlis, Penang, Kedah, Perak (except Sri Manjung), and Kelantan. Customers will gradually receive actual bills with adjustments made to the previous estimate bills so that they reflect actual usage.
“When customers receive their first actual monthly bill, they can opt to either make full payment or pay the EPP amount,” said Datuk Seri Amir. Under the EPP, payments will be staggered until December 2020. He further added that customers will be able to find the relevant information in a yellow box at the top right corner of the bill.
Aside from the EPP, the post-MCO relief package also includes a waiver of interest on late payments and an extended halt of disconnection. The waiver of interest on late payments is applicable until 30 September 2020, whereas the extended halt of disconnection will be until 31 July 2020.
The post-MCO relief package is another effort on TNB’s part to assist the Malaysian public during this challenging time. It complements the ongoing tiered discounts of between 2% to 50% offered to its customers between 1 April 2020 and 30 September 2020. The tiered discounts were announced during the reveal of the Prihatin Economic Stimulus Package.
For more information, you can contact TNB at the TNB CareLine at 1-300-88-5454 or email [email protected].
(Source: New Straits Times)