Banking customers in areas that are under conditional MCO (CMCO) or enhanced MCO (EMCO) can approach their banking institutions for ready assistance, said the Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institution of Islamic Banking and Financial Institutions Malaysia (AIBIM).
In a joint statement, the associations said that banks are ready to facilitate requests for repayment assistance to suit their customers’ financial circumstances. In particular, those who are affected and are facing difficulties in making loan/financing repayments should immediately reach out to their banks. Customers who are unable to arrange face-to-face engagements due to restriction of movement can contact their banks via email and telephone instead.
In addition to that, the associations also highlighted that banks in CMCO areas will be operating with heightened vigilance and adherence to the Covid-19 standard operating procedures. As such, customers in affected areas should check on their respective banks’ websites for updated information on changes in operating hours or arrangements for over-the-counter services.
“Borrowers/customers can also continue to perform banking services at all self-service terminals, such as automated teller machines (ATMs) and cash deposit machines (CDMs) located in the CMCO areas,” added the associations.
ABM and AIBIM’s joint statement came following senior minister Datuk Seri Ismail Sabri Yaakob’s announcement of the re-instatement of CMCO in selected areas. CMCO will be enforced from 13 to 26 October for Sabah, and from 14 to 27 October for Selangor, Kuala Lumpur, and Putrajaya. Meanwhile, targeted enhanced MCO (TEMCO) will be imposed on Felda Umas (Tawau) from 13 to 26 October.
Meanwhile, banking customers who continue to face difficulties even after consulting with their banks can get in touch with Bank Negara Malaysia at 1-300-88-5465 or [email protected]. Alternatively, they can reach out to the Credit Counselling and Debt Management Agency (AKPK) at 03-26167766 to seek guidance and explore other options.