alrajhi bank Malaysia will discontinue all Gold-i services in all of its branches effective 1 July 2026. If you hold gold purchased through the bank’s Gold-i product, you have until 4.00pm on 30 June 2026 to sell it back to alrajhi.

After that date, Gold-i purchases, sales, and safekeeping will no longer be available at any alrajhi bank Malaysia branch.

Selling Your Gold Back To alrajhi

If you want to sell your gold back to alrajhi before the deadline, you will need to schedule an appointment by calling the bank’s Customer Care team at +603 2332 6000.

The bank only accepts Gold-i sale transactions from the original buyer, and third-party authorisation is not permitted. If your gold is still in safekeeping with the bank, there is no minimum selling amount. If you have already withdrawn your gold, however, the bank requires a minimum of 200g for the transaction.

Payment is processed on the same day once the sale is completed.

Preparing For Your Branch Appointment

When you visit the branch, make sure you have the gold pieces you wish to sell, your NRIC or passport for identity verification, and your Purchase Confirmation Certificate.

If you no longer have your Purchase Confirmation Certificate, you will need a Letter of Indemnity (LI) and an e-stamping certificate. Visit any alrajhi bank Malaysia branch to sign the LI with a bank representative, then obtain an e-stamping certificate online from LHDN for RM10 per document. Once you have both, you can schedule your appointment to complete the sale before the 30 June deadline.

Selling Your Gold Elsewhere

If you miss the deadline or prefer not to sell through alrajhi, the gold you purchased under Gold-i is 999.9 purity, which any jewellery or gold shop will accept. You can sell it anywhere, with no restriction on timing or minimum weight.

This also applies if you received Gold-i gold as a gift. Since the bank only accepts sale transactions from the original buyer, gifted gold cannot be sold back to alrajhi, but any jewellery or gold dealer will accept it.

Your Gold After 30 June

The 30 June cutoff only applies to selling your gold back through alrajhi. It does not affect the gold itself, which keeps its purity and value regardless of when or where you sell. Selling back to the bank before the deadline means same-day payment through the original dealer, but you can take your gold to any other buyer at any time.

For any questions, contact alrajhi bank Malaysia’s 24/7 Customer Care team at +603 2332 6000, visit any branch, or speak to your Relationship Manager.