Hong Leong Bank (HLB) has reminded customers to tap into its existing flood relief assistance programme if they were affected by the recent floods caused by torrential rain happening in several areas across Malaysia.

In a statement, the bank said that affected individuals, small and medium enterprises (SMEs), and micro-entrepreneurs will be eligible for aids such as:

• Payment deferments on loan and financing facilities for up to six months (including credit cards)
• Free replacement of bank-related documents (such as debit and credit cards, cheques, and bank statements)
• Additional financing for existing SME and micro-entrepreneurs who need working capital for their recovery

HLB customers who would like to access any of these assistances can reach out to the bank, and must provide some personal details for identity verification. They may also be required to share documents and pictures as evidence to support their requests. Here’s the full list of details that you must provide along with your aid application:

• Accountholder name
• Account number
• IC number
• Contact number
• Email address
• Address of flood-affected location
• Photo of your flood situation

You can contact HLB via various channels, including calling them at +603 7959 1888 between Monday to Friday during working hours, or sending them an email at CollsCustomerFeedback@hlbb.hongleong.com.my. Alternatively, you can visit your nearest HLB branch.

If you’re an SME or corporate customer, HLB said that you can also get in touch with your relationship managers so that they can better assist you.

For context, several states in Malaysia have been badly impacted by floods over the past months as the country is currently going through a monsoon transition phase, which is expected to last until the end of November. In particular, Terengganu and Kelantan – along with Pahang, Perlis, Kedah, and Sabah – are the worst hit.

(Source: Hong Leong Bank)

• TAGS:
• Flood
• Flood Relief Assistance Programmes
• Floods
• HLB
• Hong Leong Bank
• MSMEs
• SMEs