23rd January 2026 - 2 min read
Maybank has clarified that it does not plan to replace its MAE mobile banking app, following earlier remarks that sparked concern among customers about another potential app migration.
The bank said the “new mobile banking app” mentioned earlier this week actually refers to an upgraded version of MAE, rather than a separate application.
The clarification comes after Maybank President and Group CEO Datuk Seri Khairussaleh Ramli said during a corporate briefing on 20 January 2026 that the bank was working on a new mobile banking app that could eventually replace MAE.
Those comments led to speculation that Maybank was preparing to launch a separate platform, raising questions among users about whether they would need to move their accounts to another app.
Public reaction to the remarks was largely negative, with many customers expressing frustration over the possibility of another forced transition.
In August 2024, Maybank discontinued its Maybank2u mobile app and required users to switch to MAE. The prospect of repeating that experience prompted concerns about disruption and inconvenience.
With the latest clarification, customers will not need to worry about downloading a new app or migrating their accounts again.
According to a Maybank spokesperson, the bank plans to progressively enhance MAE by introducing new capabilities over time, instead of launching a separate mobile banking platform.
The spokesperson added that MAE will continue to serve as Maybank’s primary consumer-facing mobile banking app, with improvements rolled out gradually.
Maybank did not disclose what new features will be added to MAE or how extensive the upgrades will be compared with the current app experience.
The bank also did not provide a specific timeline for when the enhancements will be introduced, indicating that updates are likely to be implemented incrementally rather than through a single major update.
For now, MAE users can continue using the same app without any changes to how they access their accounts.
The clarification provides reassurance for customers who were concerned about disruption, while signalling that Maybank intends to continue refining its digital banking services through updates to MAE rather than a platform replacement.
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Samuel writes about personal finance and financial news, focusing on how banking updates, policies, and promotions affect everyday money decisions. He enjoys making complicated financial topics easier to follow. Outside of writing, he spends his time watching TV shows and occasionally convincing himself he will only watch one episode.
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