Beginning 26 May 2025, Maybank will implement a daily transaction limit for reload services, as part of its ongoing efforts to enhance the security of online banking and safeguard customers from unauthorised transactions. This new measure applies to prepaid services and game credit reloads conducted through both the MAE app and the Maybank2u web platform.

Under this revised framework, the default daily transaction limit will be set at RM200. Customers who wish to increase this limit may do so up to a maximum of RM500 via the Maybank2u web portal. Any such increase will require authentication through Secure2u and will trigger a 12-hour cooling-off period before the new limit takes effect. During this waiting period, customers may continue to transact up to their existing limit without interruption.

The cooling-off period is a security precaution designed to thwart online banking fraud. By delaying the implementation of higher transaction limits, Maybank provides customers with a window of time to respond to any suspicious activity. Notifications of this cooling-off period will be sent via push alerts from the MAE app or by email.

To increase the reload limit, customers must log in to Maybank2u, navigate to the ‘Settings’ menu, select ‘Reload Limit’ under ‘Pay & Transfer,’ choose their desired limit from the dropdown menu, and authenticate the request via Secure2u. 

Customers are also encouraged to monitor their transactions consistently for unusual activity. In the event of suspected unauthorised access, immediate action should be taken by activating the Kill Switch through the MAE app or Maybank2u website to temporarily block account access and prevent any loss of funds.

This new security measure applies not only to reload services but also to a wide range of transfers and payments. These include third-party transfers within Maybank, interbank transfers such as DuitNow and GIRO, FPX and DuitNow wallets, overseas transfers, and transfers involving ASNB and Tabung Haji accounts. Payment services affected include Maybank product payments, other payees, and JomPAY.

According to the bank, more services will also be added to the cooling off policy in stages, as part of a broader strategy to improve online banking security.

(Source: Maybank) 

• TAGS:
• Cooling Off Period
• Daily Transaction Limits
• MAE App
• Maybank
• Maybank2U
• Online Banking
• Reload
• Secure2u
• Security