If you have a personal loan, education financing, or hire purchase with MBSB Bank, some of the notices you currently receive by post will stop arriving in your letterbox from May 2026 onwards.

The bank is shifting three types of notifications from physical mail to digital delivery via email, SMS, or WhatsApp: disbursement confirmations, hire purchase rate adjustment notices, and dishonoured cheque alerts. Other notices are unaffected for now.

What Is Changing

From May 2026, you will receive the following notices digitally instead of by post.

Disbursement notices for personal financing, education financing, and hire purchase-i confirm that your financing has been disbursed and tell you when your first repayment is due.

Hire purchase-i rate change notices inform you of profit rate adjustments and what your revised monthly instalment will be. Dishonoured Cheques Information System (DCHEQS) notices alert you if a cheque linked to your account has been returned.

Check Your Contact Details Before May

Digital delivery only works if MBSB Bank has your correct email address and phone number on file. If your details are outdated, these notices will not reach you, and that could mean missing the start of a repayment schedule or not realising your monthly instalment has changed.

For hire purchase customers in particular, a rate change notice tells you exactly how much more (or less) you will be paying each month. Without it, the adjusted amount may come out of your account without you expecting it.

You can update your contact information at any MBSB Bank branch or by calling customer service at 03-2096 3000, especially if you have changed your phone number or email since you first opened your account.

Follow us on our official WhatsApp channel for the latest money tips and updates.