17th July 2023 - 4 min read
UOB Bank has officially completed the migration of Citi accounts to its ecosystem over the weekend (14 to 16 July), with a majority of customers being notified of it late last evening. With this, Citi cardholders are now able to access and view their cards or statements on UOB’s online banking website or the UOB TMRW app.
As highlighted in UOB’s timeline that was previously shared, new customers can download the UOB TMRW app to view their banking accounts and details within the app, starting from today. You can do so from Google Play, the App Store, or Huawei AppGallery. Once you’ve downloaded the app, go ahead and register an account to get your online banking access on UOB TMRW; here are the steps shared by UOB:
For those who already have an online banking login credentials for both Citi and UOB (meaning that you were already both a Citi and UOB customer from before), just go ahead and log in using your existing UOB details to view your migrated Citi accounts.
For cardholders, specifically, you should also already be able to view your new UOB replacement cards within the UOB TMRW app. So if you previously held the Citi Cash Back Gold card as a Citi cardholder, for instance, you should now see the UOB ONE Classic card in your app (the replacement card for Citi Cash Back Gold). If you’re uncertain as to which UOB card you’ll be receiving as the replacement card for your existing Citi card, check out this FAQ from UOB.
Note that UOB is set to send out the new physical UOB credit cards to all existing Citi cardholders in batches starting from October 2023. In the meantime, you can continue using your existing Citi-branded credit card(s) to pay for your purchases as you enjoy the benefits of your replacement UOB card(s). Note that you will not be required to make any applications for your UOB replacement cards, sign any forms or documents, or update any personal information (such as your address and phone number).
UOB further shared that the new UOB cards will retain your existing Citi card number, but your CVV and expiry date will be updated for security reasons. Otherwise, other details should remain the same, including your card’s credit limit (the credit limit of your migrated UOB credit card will be exactly the same as your current Citi credit limit).
In the event that you have trouble viewing your migrated Citi account(s), you can reach out to UOB’s customer service at 03-26128 121.
In a separate notice, Citi also alerted its outgoing customers that there will be a delay in the cashback disbursement for Citi Cash Back (Gold and Platinum) and Citi Business Platinum for the month of July due to the migration process. Specifically, cardmembers with statement dates ending on the following days will be affected:
|Credit card||Statement dates ending on||Cashback treatment|
|Citi Cash Back Card (Gold & Platinum)||13, 14, and 15 of the month||Total cashback for July and August 2023 will be combined and reflected in August 2023 statement (to be sent by UOB)|
|Citi Platinum Business Card||13 to 31 of the month||Cashback for July and August 2023 will be reflected separately in August 2023 statement (to be sent by UOB)|
For those who are unaware, UOB had acquired Citi’s consumer banking business in Malaysia following the latter’s decision to exit from retail banking in a total of 13 markets in April 2021. Upon successfully obtaining a vesting order from the High Court to transfer Citi’s assets and liabilities to its own ecosystem in November 2022, UOB had begun making preparations for the migration and to onboard existing Citi customers, including revising the benefits of certain cards – like the UOB ONE Classic and Platinum, UOB Lazada card, and the UOB Preferred card – as well as rolling out new ones.
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