17th July 2023 - 4 min read
UOB Bank has officially completed the migration of Citi accounts to its ecosystem over the weekend (14 to 16 July), with a majority of customers being notified of it late last evening. With this, Citi cardholders are now able to access and view their cards or statements on UOB’s online banking website or the UOB TMRW app.
As highlighted in UOB’s timeline that was previously shared, new customers can download the UOB TMRW app to view their banking accounts and details within the app, starting from today. You can do so from Google Play, the App Store, or Huawei AppGallery. Once you’ve downloaded the app, go ahead and register an account to get your online banking access on UOB TMRW; here are the steps shared by UOB:
For those who already have an online banking login credentials for both Citi and UOB (meaning that you were already both a Citi and UOB customer from before), just go ahead and log in using your existing UOB details to view your migrated Citi accounts.
For cardholders, specifically, you should also already be able to view your new UOB replacement cards within the UOB TMRW app. So if you previously held the Citi Cash Back Gold card as a Citi cardholder, for instance, you should now see the UOB ONE Classic card in your app (the replacement card for Citi Cash Back Gold). If you’re uncertain as to which UOB card you’ll be receiving as the replacement card for your existing Citi card, check out this FAQ from UOB.
Note that UOB is set to send out the new physical UOB credit cards to all existing Citi cardholders in batches starting from October 2023. In the meantime, you can continue using your existing Citi-branded credit card(s) to pay for your purchases as you enjoy the benefits of your replacement UOB card(s). Note that you will not be required to make any applications for your UOB replacement cards, sign any forms or documents, or update any personal information (such as your address and phone number).
UOB further shared that the new UOB cards will retain your existing Citi card number, but your CVV and expiry date will be updated for security reasons. Otherwise, other details should remain the same, including your card’s credit limit (the credit limit of your migrated UOB credit card will be exactly the same as your current Citi credit limit).
In the event that you have trouble viewing your migrated Citi account(s), you can reach out to UOB’s customer service at 03-26128 121.
In a separate notice, Citi also alerted its outgoing customers that there will be a delay in the cashback disbursement for Citi Cash Back (Gold and Platinum) and Citi Business Platinum for the month of July due to the migration process. Specifically, cardmembers with statement dates ending on the following days will be affected:
Credit card | Statement dates ending on | Cashback treatment |
Citi Cash Back Card (Gold & Platinum) | 13, 14, and 15 of the month | Total cashback for July and August 2023 will be combined and reflected in August 2023 statement (to be sent by UOB) |
Citi Platinum Business Card | 13 to 31 of the month | Cashback for July and August 2023 will be reflected separately in August 2023 statement (to be sent by UOB) |
For those who are unaware, UOB had acquired Citi’s consumer banking business in Malaysia following the latter’s decision to exit from retail banking in a total of 13 markets in April 2021. Upon successfully obtaining a vesting order from the High Court to transfer Citi’s assets and liabilities to its own ecosystem in November 2022, UOB had begun making preparations for the migration and to onboard existing Citi customers, including revising the benefits of certain cards – like the UOB ONE Classic and Platinum, UOB Lazada card, and the UOB Preferred card – as well as rolling out new ones.
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Comments (16)
i have difficulty log in and view my e-statement cause i use to be uob card member but i cancelled it for some time.please help me to resolve these problems tq.
Not sure is meant by completing the migration because the system cannot handle it.
Unable to even register on the app to view anything. Now stuck without access to the now non-running Citi app as well as the incompetent UOB app.
Has UOB bit off more than it can chew?
I am also stucked. Can use my Citi card but cannot view anything in OUB in computer nor app.
Yes, I am of opinion UOB has rushed through this migration. Call centre Q for 30 minutes no answer. Chatbot Q for eternity no answer.
I will refrain from using my card until I pay a visit to UOB.
Yes. UOB has bit more than it can chew.
Me too not able to register for UOB online banking login. Poor
Today is 19/07/2023, All my Citibank online transaction activity is STOP since 11/07/2023 as the data migration fail. Even up to today cannot login to UOB online to view my Citibank transaction. Number of call to UOB complaint on the failure. The customer service ONLY advise me to used others card to settle my issue. I not sure if your reports comment is just a commercial advertising articles as this do not reflect the actual condition we face.
I have been trying to pay my wife’s credit card. Failed 3 times. Called number given but cannot get through. Am I the only one with these issues?
Same problem. I am not sure if we are to pay to UOB bank and not Citibank but the transaction was rejected when I tried to pay to UOB.
hey mate, i just called uob CS , we will need to pay to UOB bank (by select: credit card payment), insert your citibank card number, hope it helps, i did tried rm10 and it paid successfully
UOB, regrettably you are not in Citibanks league! You rushed the migration exercise and now you have caused one major catastrophe! Cannot use your app from Jul 17 . Stuck with anxiety whether funds in bank are ok. Phone banking and chat phone recd no response after 30 mins or more! Hundreds in yr branch when I went for 3 straight days, yet inadequate advice recd. Sigh, what a horrible let down! Your programmers should be sacked .
I am a saving account holder with Citibank. Till today 22 July 2023, I still not able to register for the UOB online banking 😪 very very poor system
How to pay my credit cards when i couldnt access the tmrw app or the internet banking to know how much i owe? No ccard statements also. Cmon UOB…if i fail to pay bcoz of this…r u gonna charge interest & late pymnt charges???
I just tried again to logged in also cannot. Called them a million times to no avail. So what the fuck should i do with my payment? should i make transfer? how do i check statements??
Yep, UOB failed big time. Now i am thinking to cancel Citi bank card.
I too. I want to cancel.
I cannot acess my Citibank statement. How!
Their consolidation is a joke, 2 mths ago, they sent a consolidated statement for my visa & mc, I paid as usual, then I received late payment notice for visa, called them, they told me, believe it or not, I am supposed to split the consolidated amount they sent & pay into visa & mc separately, I was like huh, if you send consolidated bill, I pay consolidated bill, how come I have to split it manually WITHOUT ANY INSTUCTIONS? So they said nevermind, happen to a lot of people, they will internally split it for me, next mth pls… Read more »