Beginning 1 July, Malaysians can digitally reload and activate their My50 public transport passes using the Touch ‘n Go e-wallet and NFC-enabled cards. This new option aims to make renewals faster and more convenient for commuters.

The My50 pass allows unlimited monthly travel on rail and bus services operated by Prasarana Malaysia Bhd.

Physical Renewal Option Still Available

Minister of Transport Anthony Loke confirmed that users can still renew their My50 passes in person at Rapid KL counters using their MyKad. This physical option will remain available for those who prefer face-to-face services.

He explained that wait times can build up quickly at busy locations. “Each My50 renewal takes about two to three minutes at the counter. If there are 15 people in line, the wait could stretch to 45 minutes,” he said.

Counters at high-traffic stations such as KLCC, Pasar Seni, and KL Sentral have frequently received complaints from users about long queues.

RM2.75 Million Investment in Digital Upgrade

To introduce this feature, Prasarana worked with Touch ‘n Go for six months, investing RM2.75 million in the development of the digital system.

The system includes an electronic Know Your Customer (e-KYC) process to verify Malaysian citizenship, as the My50 pass is limited to citizens. The verification process usually takes one working day.

User Privacy Remains Protected

In the coming months, the Touch ‘n Go app will show users a record of stations they frequently use. However, Loke clarified that the government will not track individual movement.

“We are not going to monitor which station you visit every day or your travel patterns. Prasarana will only receive aggregated data, such as how many people travel between stations, not who they are.”

Loke also assured that the system complies with the Personal Data Protection Act 2010, and that no personal travel data will be shared with operators. He further confirmed that NFC cards are in stock and ready for the digital rollout.

Improving Access to Public Transport

Beyond the My50 upgrade, Loke emphasised the need to improve public transport access in residential areas. He urged Prasarana to ensure that parking facilities at Park ‘n Ride locations meet proper standards.

To support first- and last-mile connectivity, the government is expanding the use of Demand Responsive Transit (DRT) vans. These flexible shuttle services are designed to link homes to nearby train stations.

“I’ve asked Prasarana to identify LRT stations near flats, apartments, and condominiums. Our DRT services must support these areas,” he said.

The aim is to encourage more people to leave their cars at home and use public transport instead, he said. 

(Source: NST)

• TAGS:
• Anthony Loke
• contactless payment
• e-KYC Malaysia
• My50 Pass
• NFC card
• Prasarana Malaysia Bhd
• Public Transport
• Touch 'n Go