OpenSys Launches New Digital Payment Solution, X-KIOSK, For Underserved Communities

Alex Cheong Pui Yin

2nd April 2021 - 3 min read

(Image: New Straits Times)

OpenSys (M) Bhd has rolled out a new digital lifestyle payment solution that is targeted at underserved communities, including the B40 income group. Dubbed the X-KIOSK, it was launched in collaboration with several partners, namely GoBiz by U Mobile, TNG Digital, dobiQueen, and ECO-Shop.

Specifically, X-KIOSK is a self-service solution where a range of transactions – such as prepaid reloads, e-wallet top-ups, SIM card purchases and replacements, bill payments, and loan repayments – can be conducted. It also provides better convenience by offering multiple payments options using cash, credit and debit cards, as well as e-wallets. On top of that, X-KIOSK is also a platform to convert cash into e-wallet credit, and consumers can conduct payment services for themselves or on behalf of others.

(Image: Digital News Asia)

In explaining the purpose of X-KIOSK, OpenSys said that some communities – such as the B40 group – have been unable to keep up with the accelerated adoption of e-commerce and digital payments in recent years. For these groups that suffer from poor digital connectivity and lack of accessibility to bank accounts, cards, and e-wallets, cash is still the preferred form of payment. As such, X-KIOSK was developed to support them in adopting a digital lifestyle.

The chief executive officer of OpenSys, Eric Lim cited data from a research to justify the relevance of X-KIOSK. “A recent study showed that 29.3% of Malaysians aged 18 to 54 still prefer to pay by cash, while 28.6% choose to use digital wallets. We believe that X-KIOSK will be well-positioned to support this initiative and encourage more Malaysians to adopt a digital payment lifestyle,” he said.

Meanwhile, on the matter of transaction security, Lim said that the X-KIOSK is fully encrypted and adheres to international standard. “We have certified using the Payment Card Industry Data Security Standard. In terms of physical safety, we also have equipped our kiosks with 24-hour CCTVs,” he explained, adding that the screens also have an antiviral film as a form of precaution against Covid-19.

(Image: Business Today)

Aside from bridging the digital divide for its users, OpenSys said that X-KIOSK will also benefit participating merchants as it functions as an extended payment service channel without the need of brick-and-mortar investment from them. Through X-KIOSK, these merchants will be able to build the presence of their brands at community locations, and ultimately help to increase footfall to their businesses.

OpenSys plans to install 120 units of X-KIOSKs nationwide per year starting from 2021, and expects to roll out 360 units by the end of 2023. These kiosks will be deployed at high-traffic community locations, including retail outlets, convenience stores, condos, apartments, universities and colleges – with a target of around 3,000 users per month per kiosk.

(Sources: OpenSys, The Malaysian Reserve)

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Alex Cheong Pui Yin

Previously covered recruitment-related stories and had a short stint as a copywriter for the property industry. She subsequently developed an interest in investment and robo-advisors.

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