TNG, Shell Officially Launch RFID Fuelling, Offer RM10 Cashback For First-Time Users

Nur Adilah Ramli

11th August 2022 - 3 min read

Touch ‘n Go (TNG) Group and Shell Malaysia have officially launched the RFID Fuelling function, which allows customers to conveniently pay for their fuel at supported petrol bays using TNG RFID. It is currently available at 88 Shell stations across Malaysia, with the number expected to increase to 200 stations by year-end.

Motorists who use RFID Fuelling to pay for their petrol will not even need to access their mobile phones to key in any details. Instead, the payment for your fuel will be automatically deducted from your TNG eWallet that is linked to your TNG RFID tag when you refuel at an RFID-enabled petrol bay at selected Shell stations.

Of course, before you can begin paying for your petrol with RFID Fuelling, you’ll need to first activate the RFID Fuelling function in your TNG eWallet:

Open your TNG eWallet, and tap on Shell
Click on “Activate Fuelling”
Select your pre-authorised amount for petrol payment
Link your BonusLink card to your eWallet to earn points as you refuel (if you wish to)
Key in the six-digit OTP sent to your mobile number, and you’ll be notified upon successful activation

Once the function is activated, you can then go ahead and start paying for your petrol with RFID Fuelling! Just head on over to a supported Shell station, and follow these steps:

Find any supported bay with the RFID signage
Park your vehicle inside the RFID bay facing the reader (mounted either on the ceiling or near the pump) for verification
View the status on the LED screen mounted on the ceiling or near the pump; the screen will indicate that the pump is ready
Start fuelling your vehicle within 80 seconds (if your final amount is less than the pre-authorised refuel amount, the balance will be refunded to your eWallet within two working days)

According to the general manager of mobility for Shell Malaysia and Singapore, Seow Lee Ming, RFID Fuelling is currently enabled at two bays at each selected station. More supported bays will be added if the demand increases, she said.

“Over the last year, we have received positive responses from over 10,000 pilot users, and we have been working closely with Touch ‘n Go to continuously optimise the technology to ensure a truly hassle-free payment experience. We are confident that this collaboration with Touch ‘n Go will further enhance our customer experience at Shell,” Lee Ming also said.

Meanwhile, the group chief executive officer of TNG Group, Effendy Shahul Hamid remarked that the combination of the RFID technology and the eWallet infrastructure has allowed the company to expand the use case of the infrastructure beyond tolling. “As we’ve shown today, fuelling is an additional use case and we will be expanding the RFID use case into more areas as we go on,” he added.

To mark the launch of RFID Fuelling, Shell and TNG are rewarding the first 25,000 customers who refuel at Shell stations using the function. Customers who refuel a minimum of RM50 on their first RFID Fuelling transaction will be eligible to receive RM10 cashback. This promotion is already ongoing, and is slated to run until 15 September 2022.

First announced in early 2020, the RFID Fuelling function was eventually rolled out as a pilot study in May 2021. It was initially made available at five Shell stations, and was later extended to 30 other stations within the Klang Valley, including Shell LDP Kelana Jaya, Shell Sri Hartamas, and Shell Federal Highway Route 2.

(Sources: The Star, Shell Malaysia, TNG)

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