Malaysia Airlines Trials New Single Token System, Powered By Facial Recognition
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mas single token 1

(Image: SITA)

Malaysia Airlines (MAS) has begun testing its new Single Token system at the Kuala Lumpur International Airport (KLIA). The system is essentially a security measure that utilises facial recognition, and it is expected to reduce the frequency of document checks for passengers. This would translate to a faster and more seamless airport experience.

As of now, the system is being tested on two MAS flights: MH070 to Narita International Airport (NAR), and MH052 to Kansai International Airport (KIX). It will be on trial over the next three months, until the end of April 2020.

mas single token process

If you’ll be flying to either of these airports during this period of time and would like to be one of the first Malaysians to try out the Single Token system, then head over to counters H5 to H8 at KLIA to sign up for the programme. Alternatively, you can also do so at the self-service kiosks.

What basically happens here is that your face will be scanned, and a “token” linked to your identity is created. Once that’s done, you will no longer be hampered by the need to repeatedly produce your travel documents for checks during your boarding journey.

Instead, you can just pass through various automated boarding gates, where your identity is easily verified with a quick face scan instead of a slower manual verification process. The speed with which the face scan is done also means better efficiency, especially during peak travel seasons.

mas single token 2

(Image: SITA)

The Single Token system is a pilot project by the Malaysian Airports Holdings Bhd (MAHB), and it runs on the Smart Path solution provided by SITA, a leading air travel IT and technology company. The system is also one of MAHB’s efforts to kickstart the Airports 4.0 digital transformation initiative, which promotes the creation of a smart airport that uses “single token” and big data analytics for a seamless passenger experience.

Prior to the trial of MAS’ Single Token system, AirAsia had also introduced its Fast Airport Clearance Experience System (FACES) in 2018, at the Senai International Airport in Johor Bahru. The system also operates on facial recognition technology, and has now been made more convenient by allowing passengers to activate FACES via their smartphone app instead of at a kiosk or counter.

(Source: SoyaCincau)

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