Touch n Go RFID: What Malaysian Road Users Need To Know

Everyone’s talking about Touch ’n Go RFID being used at Malaysian highway tolls soon – here’s what you need to know about it.

(Image: The Malaysian Reserve)

Malaysian tolls are moving towards a new system involving RFID technology that will replace the current Smart TAG lanes. In the last year or so, a few toll plazas have been selected to test run RFID lanes for public service vehicles such as police cars, fire trucks, and ambulances. Starting from September, the pilot phase will be extended to members of the public who are interested to test the system. Come January of next year, the Touch ’n Go RFID system is expected to be rolled out to the public for payment across all highways.

What is RFID?

RFID stands for "radio-frequency identification". It’s a type of technology where digital data encoded in RFID tags is scanned by a reader via radio waves. It is not unlike a barcode being scanned by a reader at a retail shop, but for RFID the tag does not need to be within the line of sight of the reader as it operates on radio waves. You may already have been using RFID tags in some form without realising it – for example, RFID is used in access cards for the workplace or condominiums.

In comparison, the current Smart TAG technology is based on infrared (IR) ray. While absolutely harmless to humans, IR rays carry heat, which is why higher-end tinting films have high IR rejection levels to keep the car cool. However, one major inconvenience is that Smart TAG cannot be used in cars with these films installed, as the IR rays cannot reliably penetrate the film and be detected by the readers at the toll gates.

How will Touch ’n Go RFID be used at Malaysian tolls?

(Image: Touch 'n Go)

The Touch ’n Go RFID will be a new electronic toll payment system that uses a sticker to pass through the toll. The RFID sticker is embedded with a radio frequency chip and can be fixed onto the vehicle’s windscreen or headlamp. As the vehicle passes through the toll, an overhead scanner reads the radio frequency from the Touch ’n Go RFID sticker to lift the toll barrier and charge the toll fare. It is able to reach a range of 27 metres with a 10-millisecond response time.

The Touch ’n Go RFID sticker can only be registered with and installed on one vehicle, so each sticker is unique to a specific vehicle. The RFID sticker will be linked to the Touch ’n Go eWallet, allowing users to check their balance and top up their credit via online banking and debit or credit cards. The Touch ’n Go eWallet is a mobile app, so you will need a smartphone to make the relevant top-ups, although there may be an offline reload option in the works.

When will Touch ’n Go RFID be implemented in Malaysia?

(Image: Touch 'n Go)

The Touch ’n Go RFID pilot phase involving interested members of the public will begin on 3 September. This pilot study is only open to Klang Valley highway users who drive privately registered cars under the Class 1 vehicle group (motorcars, vans, jeeps, and pickups). The fee for Touch ’n Go RFID is waived for pilot users and installations of the RFID will be performed by an authorised person at an authorised centre. If you would like to register your interest as a pilot user and be one of the first to start using the Touch ’n Go RFID stickers, leave your contact details on the Touch ’n Go website and you will be contacted with further information.

The findings from this pilot period will be used to help make the necessary refinements to the Touch ’n Go RFID system before it is fully rolled out on every highway in Malaysia in January 2019.

Wait, what about the old methods of toll payment?

You can still use your Touch ’n Go cards, MyKad, and SmartTAG readers at the toll plazas as usual. However, the SmartTag device will no longer be sold by authorised agents as of 8 August as the RFID sticker is intended as an eventual replacement to the SmartTAG device. All the same, Touch ’n Go is still continuing its after-sales repair services for faulty SmartTAGs as normal.

(Image: Motor Trader)

Which highways have the Touch ’n Go RFID lane?

The list of highways with the Touch ’n Go RFID lane in Klang Valley are as below.

  1. Kuala Lumpur - Karak Expressway (KLK)
  2. Damansara – Puchong Expressway (LDP)
  3. Kemuning – Shah Alam Highway (LKSA)
  4. Cheras – Kajang Highway (GRANDSAGA)
  5. Lebuhraya Grand Sepadu (GRANDSEPADU)
  6. Shah Alam Expressway (KESAS)
  7. Kajang Dispersal Link Expressway (SILK)
  8. Maju Expressway (MEX)
  9. Duta - Ulu Kelang Expressway (DUKE)
  10. Stormwater Management And Road Tunnel (SMART)
  11. New Pantai Expressway (NPE)
  12. Besraya Expressway (BESRAYA)
  13. Sistem Penyuraian Trafik KL Barat (SPRINT)
  14. Kuala Lumpur - Kuala Selangor Expressway (LATAR)
  15. Ampang-Kuala Lumpur Elevated Highway (AKLEH)
  16. Guthrie Corridor Expressway (GCE)

To sum up, the Touch 'n Go RFID is a step forward for Malaysian roads. This technology is implemented in various ways on expressways and city highways in many countries, and is definitely a step up from the IR-based SmartTAG, whose shortcomings usually result in annoying delays at the lane. However, it will also depend on the implementation of the RFID system, which is probably why Touch 'n Go requires the installation to be done at authorised centres. Just as important is the fact that the implementation of this technology will effectively remove the constant fear of SmartTAG thefts, which is embarrassingly common in Malaysia.

(Sources: Touch 'n Go, The Star, Paultan)


Agree or disagree with this post? Questions? You also have your word!

  • Adam

    What is the point of having this when the promise is to abolish the toll system?

    • Techlover

      It will take years for the government to do so, if it is able to do so. For now, let's solve the immediate problem related to smarttag first.

      • Albert

        if it does abolish then there will be no more clean toilets around?

        • Susukotak

          the toll will be abolished. Collection will continue with the new system.

        • kalai ranjan

          its looks good

          • SL

            The issues is after toll is where the jam starts ... also what happened to users like me have invested in Smart tag ? Will you guys take back ?

            • thinker

              They want everyone to use RFID which indirectly means you need to use the TouchNGo App as well. The big idea is that u load your App and also use it for spending which is what they are embarking on. Long term benefits of fintech in their hands as they practically already have the whole of Malaysia in their hands.

              • WC

                I am very happy and excited to hear abt this RFID plans -- many Asia countries already hv that. it is long overdue for the implementation in Msia. SmartTag isn't exactly smart, gave so much inconveniences. Yes, we all hope there will be no toll but this can't happen overnight. Meantime, let's hv a better system first.

                • nelson teo

                  Dear PH Leaders .... especially our new Ministry of Transport .... Are you guys gonna look into this MONOPOLY as well ? .... We have been duped.... bullied ... long enough already.... Allow more players in .... ( just like the Mobile Phone industry ) .... so that the USERS benefit most...... and NOT this MONOPOLY ! ...

                  • muhammad ikhwan bin

                    Does someone ever heard touch & go RFID technology ever implemented for a gated Car park. If there please advice me whether it's good to implement it at our car park spaces.

                    • RinggitPlus

                      Hi, muhammad ikhwan bin

                      It depends on your preference. RFID system provides you convenience as you don't need to stop and scan to open the gate. However, the card-based system is cheaper to purchase and implement.

                      Thanks for the question and we hope this helps.

                    • Reggie Chee

                      I have installed RFID, now Can I exit a toll station without RFID lane for example In Penang?

                      • RinggitPlus

                        Hi, Reggie

                        No, you can't. You can only exit the non-RFID toll if you entered through a non rfid lane.

                        Thanks for the question and we hope this helps.

                      • BLE9007

                        1. Will there be a reimbursement for those who have paid for smart tags to change to the rfid system?
                        2. will the implementation of this rfid eliminate congestion issues we face at many toll gantries. ?

                        • RinggitPlus

                          Hi, BLE9007

                          1. This part is at TNG's discretion.
                          2. We aren't sure about this as it really depends on humans.

                          Thanks for the question and we hope this helps.