CIMB Bank has announced an account and card conversion exercise for customers with the PETRONAS Savers Account and PETRONAS Debit Mastercard. The conversion will take place in two stages beginning in January 2026. This exercise follows the discontinuation of both products and aims to streamline CIMB’s savings account offerings and debit card lineup.

Stage One Converts PETRONAS Savers Accounts

On 24 January 2026, all existing PETRONAS Savers Accounts will be automatically converted into the Regular Savings Account. CIMB confirms that account numbers will remain unchanged and that customers will continue to access their accounts and banking services as usual.

Customers who prefer a different savings product may visit any CIMB branch before 24 January 2026 to switch to another account type or to close their account with assistance from CIMB staff.

Features Of The Regular Savings Account

The Regular Savings Account offers tiered interest of up to 0.35% per annum based on the account balance. Interest rates range from 0.10% per annum for balances up to RM100,000 to 0.35% per annum for balances above RM300,000. The account is statement-based and comes with a debit card for everyday transactions. Customers can also access online banking through CIMB Clicks (web) and the CIMB Octo App for transfers, bill payments, reloads, and account enquiries.

The account is protected by Perbadanan Insurans Deposit Malaysia (PIDM) for up to RM250,000 per depositor. Statements are issued monthly on the 18th and can be viewed through CIMB Clicks.

Stage Two Requires Debit Card Replacement

The second stage involves replacing the PETRONAS Debit Mastercard with a CIMB Debit Mastercard. Customers will need to visit any CIMB branch to complete this replacement. The replacement will be provided at no charge during the designated replacement period from 28 January to 8 May 2026.

If the debit card is not replaced by 8 May 2026, the PETRONAS Debit Mastercard will be blocked on 9 May 2026. This will affect cash withdrawals, point-of-sale payments, standing instructions, JomPay, and other linked bill payments. To continue using debit card services, customers must complete the replacement process at a branch.

Support And Customer Guidance

CIMB notes that all impacted customers will receive specific notifications on the steps relevant to their accounts and cards. Customers who receive unexpected requests for personal banking information should remain cautious, as CIMB emphasises that it will never ask for PINs, OTPs, TACs, or other confidential details through calls, SMS, WhatsApp, or email. Customers should contact CIMB immediately if they encounter such messages.

For assistance, customers may call CIMB’s Consumer Contact Centre at +603 6204 7788 or through email. Branch locations can be found by visiting CIMB’s website and searching for “locate us”.

What Customers Should Expect Next

CIMB will continue to provide updates on the card replacement timeline and any additional actions required. Customers are encouraged to review the details shared by the bank and take any necessary steps before the stated deadlines to ensure uninterrupted access to their savings account and debit card services.

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