9th March 2022 - 2 min read
Touch ‘n Go (TNG) eWallet has teamed up with Maxis to enable a feature that allows TNG eWallet users to directly access the Maxis and Hotlink online store via the e-wallet platform. Users will then be able to pay their Maxis bills, shop for products and services with exclusive offers, and upgrade their mobile plans even more conveniently.
Both TNG eWallet and Maxis hope to bring a smoother user experience for their customers via this new capability. For instance, Maxis users can now use TNG eWallet as their preferred payment method when paying their phone bills or making selected purchases on the online store.
The payment process will also be more seamless as users will no longer need to rely on TAC verification; they are required to sign in through TNG eWallet’s electronic Know Your Customers (eKYC) process for payments instead. Additionally, users can check out other mobile offerings from the telco on TNG eWallet, such as service upgrades or new mobile phones.
You can easily access the Maxis and Hotlink online store on TNG eWallet by tapping on the telco’s tile in the main page, after which you can select the store that is relevant to you.
According to the chief commercial officer of TNG Digital, Danny Chua, this collaboration is timely due to the public’s increasing preference for contactless and cashless payments. It is also crucial in fostering digital inclusion.
“We are delighted to team up with Maxis. TNG eWallet and Maxis are brands that are rooted into Malaysians’ daily lives. We are happy to have a great partner to bring added value and create better experience for users,” said Chua, adding that Maxis is the first telco to have a collaboration with an e-wallet that goes beyond just offering prepaid top-up and postpaid bill payments.
Meanwhile, the chief sales and services officer of Maxis, Patrick Er said that the integration of Maxis’ services into TNG eWallet is a great addition to the telco’s wide range of digital platforms, allowing for better customer engagement. “This is the type of omnichannel experience that is highly relevant to our customers’ connected lifestyles,” he said.
(Sources: Maxis, New Straits Times)
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