Foodpanda Malaysia has now officially ventured into the online grocery sphere with its latest grocery delivery service, Pandamart. The on-demand delivery service boasts a 20-minute delivery time and is currently offering free delivery for the first four months.
Pandamart delivers over 3,500 daily essentials including groceries, fresh produce, household essentials, beauty products, and over-the-counter medication. The goods are delivered from Pandamart dark stores, which are warehouses that are used to store products and items exclusively for online shopping. The first Pandamart was opened in July this year and at present there are 25 dark stores around Malaysia, mainly in Selangor, Penang, and Johor.
“After a successful pilot, we are excited to announce the official launch of Pandamart today,” said Foodpanda Malaysia’s Dark Stores director Ashutosh Gandhi during a virtual press conference. “Consumer lifestyles and preferences have been shifting all across the globe because of the new normal. Safety, speed, convenience and effortless delivery are becoming more important than ever before which is why we aim to offer enhanced choices to our customers, any time of the day.”
Ashutosh said that the Pandamart offers delivery within 20 minutes of placing an order, regardless of the number of items purchased. “There is a limited capacity to the bags of the delivery riders, but we don’t have any limitation on the number of items when you place your order,” he said. “If your order exceeds the rider’s bag capacity, another rider will be assigned to the same order. The system will automatically handle it even if the order requires two, three or even four riders, and no extra delivery fees will be charged.”
There is a minimum order value of RM5 when making a Pandamart order. Ashutosh also revealed that once the free delivery period is over, a minimal fee of between RM1 to RM2 will be charged. For customers who are not satisfied with a certain product, they can contact customer support for a refund. However, Ashutosh gave assurance that quality and expiry checks are conducted on a daily basis to ensure a high quality of products.
According to Ashutosh, Foodpanda hopes to expand Pandamart delivery services across the country, with more locations to be announced in the coming months. “By the end of this year, we will be opening more stores in Seremban, Melaka and Ipoh,” he shared, saying that there are plans to cover the entire country within the next six months.
(Source: Malay Mail)