16th November 2021 - 2 min read
Grab has been hit with technical difficulties since this morning, causing in a disruption of services for not just its Malaysian users, but also those in Singapore, Indonesia, Thailand and the Philippines.
“Dear users, we are currently experiencing a service disruption, which may result in your Grab app not working as expected. Our team is currently looking into this and we will update when the app is back up & running. Apologies for the inconvenience & thank you for your patience,” Grab Malaysia shared in its latest Twitter post at 9.19am. No other explanation was provided, and it also did not share an estimated recovery time.
Affected users across the region have taken to expressing their frustration on Grab’s social media pages, with many saying that they were unable to book rides or access other services.
Drivers and GrabFood riders, too, were impacted by the disruption, causing them to be unable to receive jobs. One user commented that this has “rendered us all ‘jobless’ in full gear.”
As of the time of writing, Grab users accessing the app will be greeted by a fairly empty homepage, with its usual promotional materials missing. Attempts to book rides also failed; we were able to access the map and select pick-up locations, but eventually came to a dead end with an error message.
For context, Grab has presence in more than 400 cities in eight countries across Southeast Asia. We will continue to keep an eye out for updates from Grab, and will share more soon.
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