Grab Is Testing New GrabFood Priority Delivery Feature For Faster Services

Alex Cheong Pui Yin

17th August 2021 - 2 min read

Grab is currently testing out a new Priority Delivery feature for its GrabFood service, allowing them to request for their orders to be prioritised at an additional fee (charged according to distance).

The Priority Delivery feature, which is available only to selected customers during this test phase, works by prioritising your order in the system so that it finds you a driver ahead of other customers, thereby allowing for a speedier delivery. That said, the feature is applicable only for eligible orders; self pick-up orders, cash orders, business orders, and orders with delivery fulfilled by the restaurant’s own delivery fleet are not considered as eligible orders. Grab further said that the Priority Delivery option will only appear on your check-out page if your order qualify for it.

There is an additional “guarantee” provided with GrabFood’s Priority Delivery feature: if your purchases do not arrive within the timeframe stipulated by the Priority Delivery feature, Grab will compensate you with a GrabFood voucher that can be used on your next order. The value of the vouchers will differ depending on the circumstances; for instance, you will receive a RM15 voucher if Grab is unable to find a driver. You can also get a RM10 voucher if the delivery is delayed by 15 minutes or more, or a RM15 voucher if it exceeds 30 minutes and beyond. There is no minimum amount required to use the vouchers.

Note that each user is only entitled to a maximum of two GrabFood vouchers within 24 hours. However, once you’ve reached that limit, you will not be able to opt in for Priority Delivery – although Grab did not clarify if this is meant to be a long-term or temporary ban.

Additionally, Grab also explained that users may be opted out of Priority Delivery if the app detects irregular activities in their accounts. Affected users can lodge a report with Grab via a dedicated Priority Delivery assistance page if they are in need of help.

(Source: Grab, Amanz)

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Alex Cheong Pui Yin

Previously covered recruitment-related stories and had a short stint as a copywriter for the property industry. She subsequently developed an interest in investment and robo-advisors.

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