HLB Will Soon Use AppAuthorise To Verify Online Transactions Instead Of SMS TAC

Alex Cheong Pui Yin

10th February 2022 - 2 min read

Hong Leong Bank (HLB) has announced that it is upgrading its AppAuthorise security feature, which will soon replace SMS TAC as the method to authorise customers’ online transactions on the HLB Connect app and website.

“AppAuthorise is being upgraded and you will no longer need to wait for SMS TAC to authorise your HLB Connect Online and Mobile Banking transaction. With the new AppAuthorise, all it takes is a single tap on the HLB Connect App to complete your payments and transfers,” shared the bank in its announcement page. It did not, however, reveal a precise date as to when this change is set to take effect, stating instead that it is “coming soon”.

HLB also clarified that once this update kicks in the near future, SMS TAC will only be required for several selected functions, namely when you:

Make new HLB Connect registrations, or upgrade existing HLB Connect accounts
Reset or change your HLB Connect username and/or password
Change your HLB Connect security question
Log in to HLB Connect app on a new device for the first time
Switch your AppAuthorise to a new device

At present, the AppAuthorise feature is used to authorise only online payments or transfers of RM10,000 and above to recipients who are not saved under your Favourite List. A push notification will be sent to you when you carry out such transactions, and you can then authorise or reject them via your HLB Connect app. Meanwhile, payments that are less than RM10,000 are currently authorised using SMS TAC.

With this, it would appear that HLB is following in Maybank’s footsteps, who has also begun to implement its Secure2u security feature as the preferred method to approve online transactions carried out via the Maybank2u website, as well as the Maybank2u and MAE by Maybank2u mobile apps. Maybank’s Secure2u feature is also tied to its mobile banking apps, instead of relying on SMS to provide customers with their TAC. Currently, all online Maybank transactions of RM1,000 and above must be verified using Secure2u.

(Source: Hong Leong Bank)

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Alex Cheong Pui Yin

Previously covered recruitment-related stories and had a short stint as a copywriter for the property industry. She subsequently developed an interest in investment and robo-advisors.

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