HLB Customers To Receive Card Notifications Via Connect App Instead Of SMS

Alex Cheong Pui Yin

1st July 2022 - 2 min read

Hong Leong Bank (HLB) has announced that as of 20 August 2022, customers who have installed the HLB Connect app will receive notifications for their HLB credit and debit cards via the app instead of SMS.

In its announcement, the bank shared that no sign-up process is necessary; all customers who have registered for the HLB Connect app will be automatically opted-in to receive notifications via the app. That said, you can change this setting If you prefer to receive your notifications via SMS – just make your request by calling HLB’s contact centre at 03-7626 8899.

Otherwise, HLB customers who receive notifications through the HLB Connect app can retrieve their messages by tapping on the Bell icon located at the top left corner of the app’s homepage when they fire it up. You can also look at previous messages if you tap on the Transaction tab.

Meanwhile, HLB customers who are not users of the HLB Connect app will continue to receive their notifications through SMS, as per usual. Aside from that, HLB also stated that email notifications will be fully discontinued for all customers. Those who are currently relying on emails for their card notifications will start getting these messages either via the HLB Connect app or SMS instead.

Finally, do note that this revision applies only to notifications regarding your debit and credit cards. You will continue to receive one-time passwords (OTPs) via SMS when you make any online transactions.

(Source: Hong Leong Bank)

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Alex Cheong Pui Yin

Previously covered recruitment-related stories and had a short stint as a copywriter for the property industry. She subsequently developed an interest in investment and robo-advisors.

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