(Updated on 22 September 2020.)
With the end of the ongoing automatic moratorium drawing near – that’s 30 September 2020 – Malaysian banks are now ramping up efforts to reach out to their customers, offering targeted financial assistance to those truly in need. Numerous banks have also begun organising clinics and open days, as well as opening their branches on weekends to better assist the public with this matter.
Here, we’ve compiled a list of banks that are going the extra mile for their customers.
Selected AmBank branches will be operating during the weekends of 18, 19, and 20 September, as well as 25, 26, and 27 September to help those who need help with the targeted financial aid programme. The bank will be open from 10am to 3pm on these days. You can find the list of the participating branches here.
Bank Islam is also opening 10 branches on a few Saturdays to offer post-moratorium aid to its customers. Having already done so on 12 September, these selected branches will also be open on 19 September, from 10am to 3pm. Customers in need of aid are reminded to bring along relevant documents during their visits, such as their termination or salary reduction letters.
All Bank Muamalat branches nationwide will be open this weekend – on 19 and 20 September (all states except for Terengganu and Kelantan) or 18 and 19 September (Terengganu and Kelantan) – to help customers with post-moratorium matters. Operating hours are from 10am to 3pm, and customers are should bring along relevant documents, including their termination and salary reduction letters.
Bank Simpanan Nasional
Selected Bank Simpanan Nasional (BSN) branches will be open on a number of Sundays (13 and 20 September), from 10am to 3pm, to assist on post-moratorium matters. Customers can visit the main branches of BSN nationwide during these days (except for Kedah), as well as selected branches in Kuala Lumpur and Selangor for assistance. Customers in Kedah will need to head to the Aman Jaya branch for this extra service. You can locate BSN’s branches here.
All CIMB branches and auto finance centres across Malaysia will be open on 19 and 20 September, as well as 26 and 27 September to provide post-moratorium support to its customers. CIMB branches will be open from 9.30am to 1pm on both weekends, whereas CIMB auto finance centres will operate between 9am to 1.30pm.
Hong Leong Bank
All Hong Leong Bank branches are holding advisory and assistance days over the coming Saturdays (19 and 26 September, and 3 October) for post-moratorium-related matters, except for those in Sabah. Branches in Sabah will only hold their open days on 19 September and 3 October as they will be closed on 26 September for state election.
The operating hours for Hong Leong Bank’s advisory and assistance days are from 9am to 1pm.
Maybank is organising a series of repayment assistance advisory roadshow nationwide at several of its branches, centres, and public event halls over the next two weekends.
For this coming weekend (19 and 20 September), the bank’s roadshow will take place at various locations in states such as Selangor, Negeri Sembilan, Pulau Pinang, Perak, and Johor. Operating hours are from 10am to 4pm, and no appointments are required.
Meanwhile, details of the roadshow for the following weekend (26 and 27 September) have yet to be released.
Aside from the roadshow, Maybank also noted that it will be extending its branch operating hours nationwide until 7pm during normal banking days from 21 to 30 September (except for those within Covid-19 red zones) to cater to its customers’ needs.
OCBC is holding another post-moratorium loan and financing support weekend on 26 and 27 September, from 9.30am to 3pm. The Cheras, Kajang, Kepong, Klang, Petaling Jaya, Puchong, Subang Jaya, Melaka, Taman Molek, Johor Bahru, and Penang branches will be involved in the two-day event.
Public Bank’s repayment assistance clinics will be held on every Saturday and Sunday between 19 September and 25 October, starting from 10am to 5pm. The clinics will be rotated across several cities and towns, and interested individuals must pre-register for the event. They can do so by calling the bank’s credit control centre (retail loans/financing) or credit administration centre (hire purchase). You can find the bank’s full schedule here.
RHB will also be organising loan/financing payment assistance clinics for the public on 19 and 26 September, starting from 9am to 1pm. Selected branches are involved on different weekends, so be sure to check before heading out. The bank has also requested for customers to bring along specific required documents, including termination letters, latest EPF statements, and statutory declarations.
Following the end of the automatic moratorium, banks will continue helping customers in need with targeted financial assistance. Given that each bank is offering varying types of financial support and have differing requirements, they have released detailed FAQs to share key information. We have covered a number of them, including Public Bank, Hong Leong Bank, Maybank, OCBC Bank, and HSBC.
As per usual, be sure to carefully check the details of the new agreements when applying for the financial aids offered, including additional interest or charges that may be included. Take care to also clarify your doubts on the financial jargon that are used in loan agreements.