7-Eleven Imposes Restrictions On E-Wallet And Card Payments, Including Bill Payments
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(Image: The Star)

It appears that 7-Eleven Malaysia has quietly begun implementing certain limitations on e-wallet, as well as credit and debit card transactions that can be carried out at its outlets. Specifically, customers are now unable to use e-wallets and credit or debit cards to pay for selected products or services, including bill payments.

Based on the image below that has been circulating online, 7-Eleven is disabling credit and debit card, as well as e-wallet payments – encompassing ShopeePay, Alipay, and Touch ‘n Go (TNG) eWallet – for the following services and products:

  • (Prepaid mobile) reloads
  • Touch ‘n Go card reloads
  • Gift cards
  • Bill payments
  • Razer Cash

Meanwhile, it is still possible to continue using credit and debit cards, and e-wallets when you are purchasing other products such as starter packs, parking coupons, and regular merchandise at 7-Eleven outlets. Other than these, 7-Eleven will only accept cash as payment.

As of the time of writing, various consumers have confirmed the restrictions in the above image. It may be that 7 Eleven has updated its point of sale (PoS) machines since the new year to only allow certain transactions to be payable via e-wallet and debit/credit cards.

Nonetheless, it’s worth pointing out that this update has not been reflected on 7-Eleven’s website yet. For instance, as you can see in the screen grab below, 7-Eleven’s website still states that you can use TNG eWallet to “make payment for prepaid reloads, utility bills, and other in-store services.”

With this restriction, savvy consumers will now lose an avenue that they can use to double dip when paying for various expenses, including their TNB bills (though this is less of an issue now that Boost and TNG eWallet both support TNB bill payments directly from the apps).

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