BigPay Warns Of New Scam Tactics, Says No Red Or Premium Cards Are Being Offered
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BigPay has alerted its customers of two new methods that are being used by scammers to trick them into disclosing their one-time passwords (OTPs), consequently allowing these parties to make off with their money.

According to BigPay, scammers are now attempting to deceive customers by telling them that BigPay is changing its card from blue to red, or offering a premium BigPay card. As such, customers are being convinced to provide their personal details and OTP for “verification purposes”. The OTP is a widely used security feature utilised by banks and payment service providers to confirm your identity as an account owner.

“We would like to clarify that these are absolutely not true – the BigPay card remains solely the same striking blue, and there are no existing premium BigPay cards available to anyone,” BigPay said in its email alert sent to its customers.

bigpay card

These two schemes are the latest additions to a growing list of ongoing BigPay scams, which include luring customers in via promises of cashbacks, lucky prizes, or rewards. BigPay went on to remind its customers to always be alert and stay vigilant of any questionable or too-good-to-be-true messages.

On top of that, BigPay also linked the email notice to its blog post on BigPay’s security best practices, clarifying that “no BigPay employee will ever ask for your OTP or PIN, under any circumstances.” The post further explained some of the built-in security features that BigPay employs to keep its customers’ money safe, such as multiple authentication levels and the ability to freeze your BigPay card when you come across suspicious transactions.

Ultimately, take care to always stay informed so that you do not become a victim to any scams, including TAC scams and scams targeting the elderly!

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Anonymous
5 months ago

+60 11-3669 2589
Same as me this number try to change my card from visa to MasterCard. They also want OTP but I dont give them I just lied to them that my number was inactive so be carefully guys. Don’t share!!!!! Your information is important….

Anonymous
4 months ago

Big pay no safety use… So easy scam can get customers details?

Anonymous
4 months ago

I have also got a call today 6.9.2021 from +60 17-239 6915. Telling me the same story, asking for OTP code, wants to verify postcode etc.

Monica
4 months ago

I have just received a watsapp call today 8.9.2021 telling me that BigPay is changing the card and will send me a new card after confirming some details with me. The operator sounded in Indonesian dialect. He asked me to get myself available for the card delivery and verify postcode. I stopped at the postcode as I sense that this could be a scam.

Really hope BigPay can send scam alert notice to all the users soon.

Anonymous
4 months ago
Reply to  Monica

well i had went through the same as you and unfortunately, I know less and being trapped into their scam…planning to get police report tomorrow

Anonymous
4 months ago
Reply to  Anonymous

Same with me. Already make a police report

Josephine
4 months ago
Reply to  Monica

Same, sounded Indonesian slang.

Eric
4 months ago

I understand that once the OTP is revealed, the money will be gone. But, before all these could happen, does that mean that the fraudster is able to get hold of my card number, TRANSACT on my behalf (because OTP sent to me), and even called me hoping that I will reveal the OTP? How do they even know what number is tied to my card? Is it that easy to SCAM BigPay cards? I don’t experience all these vulnerabilities with my other credit cards EXCEPT BigPay. What other issuers are doing differently that BigPay is not? Also, this year… Read more »

Anonymous
4 months ago

i reveived similar call on 9/9/2021, 3:18pm, from this number 01139352378.

Anonymous
4 months ago
Reply to  Anonymous

I got from the number 0172308768

man
4 months ago
Reply to  Anonymous

just got from number 017-6627590, i disconnect dat conversation…
indian guys, can’t speak bahasa very well, the best part is calling using whatsapp call..

Anonymous
4 months ago
Reply to  Anonymous

got this same call from +60109266834. Said not interested and the call

Josephine
4 months ago

Why after apply bigpay then these scammer will call? Is bigpay sharing customers info to anyone else? Is bigpay selling their data to third party? My 2 sisters & nephew applied bigpay at the same time, and less than a month, they all received same type of call, asking whether to upgrade to red color type, then ask for tac code.

Scammer ask whether to upgrade red card, then ask to confirm postcode, then ask to verify handphone number, then ask for tac code.

Anonymous
4 months ago

This is exactly happened to me just few minutes ago..the guy keeping whatsapp call to request my last IC number digit…hope BigPay increase their security system

Nikson Cheah Theam Soon
4 months ago

Just received a Whatapp call.. Sound Indonesia guy asking for my OTP for my big pay.. And also say that the big pay changing from Blue to red new card.. Also asking for my May bank card number.. How did he know All my information even how much I online from Maybank to big pay… I think he must be working or was working for big pay before. Or all these leak info from big pay company… I give him the OTP so I guess the balance of RM 10 in my account is gone.. And he keep on asking… Read more »

MARS
3 months ago

+6011-24218614 27/09/2021 打来说问我有没有收到新的红卡, 我跟他说你以为我是笨的吗?那么多人上当了还用这招,过后他就直接挂了。而且还用whatapp 打来。 几个月前我老婆也是收到这样的电话,也是说换新红卡给她,说旧卡过期,然后我老婆就不小给他otp 过后我发现不对,就叫老婆马上挂了,去看bigpay的卡有没有过期,看了后没过期,我马上把老婆卡里的钱转走。辛亏够快,他们用来绑定google账户来付google的费用,过后收到很多在印尼绑定google账户的付款失败信息。。过后在冻结卡,在补新卡。。大家要小心。。有时真的很难预料他们还有那一招。

Anonymous
3 months ago

+60 11-1423-1040 this is also a number that the scammer use. Be careful and do not give your OTP or postcode

ridhwan
3 months ago

seriously bigpay really got problem,if u have friends or family using it,ask them to stop,to avoid many problem later

ridhwan
3 months ago

i received a call from this number 01114232281, unfortunately i give him my otp,only sense something wrong later,i cannot open my big pay app,email them have to wait long time,chat with them also have to wait long time.imagine all the hassle u need to go through…not worth it.

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