Alex Cheong Pui Yin
Previously covered recruitment-related stories and had a short stint as a copywriter for the property industry. She subsequently developed an interest in investment and robo-advisors.
BigPay Warns Of New Scam Tactics, Says No Red Or Premium Cards Are Being Offered
Alex Cheong Pui Yin
17th December 2020 - 2 min read
BigPay has alerted its customers of two new methods that are being used by scammers to trick them into disclosing their one-time passwords (OTPs), consequently allowing these parties to make off with their money.
According to BigPay, scammers are now attempting to deceive customers by telling them that BigPay is changing its card from blue to red, or offering a premium BigPay card. As such, customers are being convinced to provide their personal details and OTP for “verification purposes”. The OTP is a widely used security feature utilised by banks and payment service providers to confirm your identity as an account owner.
“We would like to clarify that these are absolutely not true – the BigPay card remains solely the same striking blue, and there are no existing premium BigPay cards available to anyone,” BigPay said in its email alert sent to its customers.
These two schemes are the latest additions to a growing list of ongoing BigPay scams, which include luring customers in via promises of cashbacks, lucky prizes, or rewards. BigPay went on to remind its customers to always be alert and stay vigilant of any questionable or too-good-to-be-true messages.
On top of that, BigPay also linked the email notice to its blog post on BigPay’s security best practices, clarifying that “no BigPay employee will ever ask for your OTP or PIN, under any circumstances.” The post further explained some of the built-in security features that BigPay employs to keep its customers’ money safe, such as multiple authentication levels and the ability to freeze your BigPay card when you come across suspicious transactions.
Ultimately, take care to always stay informed so that you do not become a victim to any scams, including TAC scams and scams targeting the elderly!
About THE AUTHOR
Alex Cheong Pui Yin
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Comments (77)
I just got scammed today by these bunch.RM300 they took from me.Got a whatsapp call telling me to change my card from blue to red.I dont know why i stupidly give them my bank acc.Im so scared.Will changing my bank password will prevent them from entering my bank acc ?
I got scammed wat should i do now?
i received a call from this number 01114232281, unfortunately i give him my otp,only sense something wrong later,i cannot open my big pay app,email them have to wait long time,chat with them also have to wait long time.imagine all the hassle u need to go through…not worth it.
seriously bigpay really got problem,if u have friends or family using it,ask them to stop,to avoid many problem later
+60 11-1423-1040 this is also a number that the scammer use. Be careful and do not give your OTP or postcode
+6011-24218614 27/09/2021 打来说问我有没有收到新的红卡， 我跟他说你以为我是笨的吗？那么多人上当了还用这招，过后他就直接挂了。而且还用whatapp 打来。 几个月前我老婆也是收到这样的电话，也是说换新红卡给她，说旧卡过期，然后我老婆就不小给他otp 过后我发现不对，就叫老婆马上挂了，去看bigpay的卡有没有过期，看了后没过期，我马上把老婆卡里的钱转走。辛亏够快，他们用来绑定google账户来付google的费用，过后收到很多在印尼绑定google账户的付款失败信息。。过后在冻结卡，在补新卡。。大家要小心。。有时真的很难预料他们还有那一招。
Just received a Whatapp call.. Sound Indonesia guy asking for my OTP for my big pay.. And also say that the big pay changing from Blue to red new card.. Also asking for my May bank card number.. How did he know All my information even how much I online from Maybank to big pay… I think he must be working or was working for big pay before. Or all these leak info from big pay company… I give him the OTP so I guess the balance of RM 10 in my account is gone.. And he keep on asking… Read more »
This is exactly happened to me just few minutes ago..the guy keeping whatsapp call to request my last IC number digit…hope BigPay increase their security system
Why after apply bigpay then these scammer will call? Is bigpay sharing customers info to anyone else? Is bigpay selling their data to third party? My 2 sisters & nephew applied bigpay at the same time, and less than a month, they all received same type of call, asking whether to upgrade to red color type, then ask for tac code.
Scammer ask whether to upgrade red card, then ask to confirm postcode, then ask to verify handphone number, then ask for tac code.
i reveived similar call on 9/9/2021, 3:18pm, from this number 01139352378.
I got from the number 0172308768
just got from number 017-6627590, i disconnect dat conversation…
indian guys, can’t speak bahasa very well, the best part is calling using whatsapp call..
got this same call from +60109266834. Said not interested and the call
I understand that once the OTP is revealed, the money will be gone. But, before all these could happen, does that mean that the fraudster is able to get hold of my card number, TRANSACT on my behalf (because OTP sent to me), and even called me hoping that I will reveal the OTP? How do they even know what number is tied to my card? Is it that easy to SCAM BigPay cards? I don’t experience all these vulnerabilities with my other credit cards EXCEPT BigPay. What other issuers are doing differently that BigPay is not? Also, this year… Read more »
I have just received a watsapp call today 8.9.2021 telling me that BigPay is changing the card and will send me a new card after confirming some details with me. The operator sounded in Indonesian dialect. He asked me to get myself available for the card delivery and verify postcode. I stopped at the postcode as I sense that this could be a scam.
Really hope BigPay can send scam alert notice to all the users soon.
well i had went through the same as you and unfortunately, I know less and being trapped into their scam…planning to get police report tomorrow
Same with me. Already make a police report
Same, sounded Indonesian slang.
I have also got a call today 6.9.2021 from +60 17-239 6915. Telling me the same story, asking for OTP code, wants to verify postcode etc.
Big pay no safety use… So easy scam can get customers details?
+60 11-3669 2589
Same as me this number try to change my card from visa to MasterCard. They also want OTP but I dont give them I just lied to them that my number was inactive so be carefully guys. Don’t share!!!!! Your information is important….
scammers are wrong,but its probably bigpay fault too. I assume bigpay selling our data to the scammer because they had our detail eventhough we didnt fill our data anywhere else.
Hallo selamat tengah hari…
Hari ni saya baru dapat panggilan melewati WhatsApp bahwa mengatakan card blue saya tak boleh pakai lagi mesti tukar warna merah..
Orang tu minta no.ic belakang. Saya cakap saya tak ingat Karna card tu atas nama suami saya… Orang tu pun terus minta saya cakap saya tak ingat dia panggil liat mss di kirim BigPay pin minta no. Tapi saya cakap mss tak masuk lagi. Orang tu panggil cak saya langsung tutup. Dan nasib saya cak News lewat Google. Nasib je tak kena.. Ni no.whatsApp dia. +60 16-330 7653
I received a call from so called Bigpay agent Mohd Shazwan 601123678298 on 14 Aug 2021; mentioning that they are changing the card from blue to red. He sent me and OTP which I declined to cooperate. Its amusing that these people have all our personal data. I dont know how can these people be stopped. As we speak, there could be others falling to these scams.
017 275 3120 new number used to hack bigpay user. He sounds like indian guy. Becareful. He knew he was being played by me he immediately turn off the call. Always google first the update before confirming.
wow, I didn’t know this has been going on for so long. I’d just received a call from 6011-37240845 about Big Pay changing to a red card. I never saw any notice on it. I outright told the guy that I won’t give him any info on the call when he wanted the last four digits of my card – in order to send the card to my address. I would think Big Pay has my address already. What gave the scammer away was the call was made on a Whatsapp call with a local mobile number; but tricky as… Read more »
just received their call today 11august from +6013 5570265, speaking fluent bahasa malaysia and kept asking me for my home postcode. i insisted him to tell me my postcode instead from their record system but he told me a wrong one. then i asked him my full address and he hung up my call
60103299057 call wasap.. ada yang boleh sahkan ini dari bigpay atau scammer
7 August 2021. My mum received WhatsApp call from +1(603)413-2392. Scammer also mentioned about upgrading to Premium membership and will top up RM700 to her credit. I was so skeptical about it when he ask for the 6 digit OTP (too bad I didn’t stop her). Then he proceed with confirmation about postcode, credit card last 4 digit, and the CVV at the back of credit card. When I heard that, I quickly told my mum not to give it to him. He still went on like “I’m not going to do anything because I only your last 4 digit,… Read more »
+60 17-644 1647
Received call from this number 7/8
Big pay blue card change to red.Asked for otp….i said no way i giving you the otp… U wanna send…you send u have my mailing address… U want freeze my acct go ahead.Beware guys.
The scam is still active. I just got a call on whatsapp from +6013 557 0265 and he said BigPay changing from blue to red card and i just told him not interested without thinking. Then i Googled “BigPay Red Card” and found this article.
+60 1114229351 called and asked for OTP for change of card, beware
Just received the whatsapp call +601114291183 claiming from bigpay. He ask me if i still using the blue bigpay card, i said yes. Then he said that bigpay just change their card from blue to red and they will sent the new red card thru poslaju.Before that he need to verify postcode, ic last 4 digit, then the otp sent by bigpay. I keep don’t understand why he need the otp. He said need to verify my phone. Bigpay had sent 3 times otp to me, he said if i don’t give the otp then they want to cancel my… Read more »
Just received the call from +601114289557 claiming same thing. Can’t speak English also.
I received a WhatsApp called yesterday a sabahan men ask me the postcode of where I can receive my new red color BigPay card and meanwhile talking to him there is an OTP pop up and he ask me to read it out to him in order to get a new replacement card. It’s so real !!! Luckily I have a gut not to tell him the OTP and I said can u call me back as i need to check the OTP no before I give to him. I ignored his 2nd and 3rd called and block him. Please… Read more »
Same thing just happened to me. 0109888356 called and asked for my postcode and last 4 digit of IC. Lol
Same here, i have received a call from this number +6011-23257834. His Name is Mohd Hanif from Bigpay. he says BIGPAY has change their iconic Blue Card to Red Card. Asking to Verify Poskod, Last 4 Digits IC No. Then check SMS for the codes. he says BIGPAY is giving Support help on Covid-19, RM 500 worth of support. To me, He sounds like an Indonesian. He keep on asking my last message and OTP code. my first 2 mistake, i made was giving him my OTP Code. he ask me, 3rd time for OTP code and i didn’t give… Read more »
I received a few calls from this number 01123257834.
I gave him my postcode, last 4 digits ic number and 1 OTP. When he kept asking me for my other OTP, I realised this might be a scam.
Luckily I checked and found this article. I didn’t give him any bank details. Just checking if I gave the few details that I mentioned above, is that OK or…?
This is the second time they called me. They sounded more like Indonesian. The first time, I fell to their tactics and lost RM200+ This time, I screwed him nicely and he just hung up. The number is 010-850 5615. I’m just curious why other e-wallets has no scam issues like BigPay. Clearly these scammers get our info from some insiders in BigPay and they get away with this. BigPay isn’t doing anything about this too. There is no guarantee for our money like Touch n Go has. The underlying problem is communication. BigPay lacks a lot in this where… Read more »
6036868017 < this is the latest number I guess.
I have received it today via whatsapp call, keep calling me whole day with bigpay logo, I knew it instantly it is a scam without a doubt.
I got tricked!!!! Just received the call +6011-1764 7731 and gave him (Mohammad Hanif) the last few digits of the card (didn’t ask for CVV), OTP number but luckily did not fill in my bank account into the link! So scary!!! I will need to make a police report for this! The whole process went like this: 1. The person will call you and introduce himself, then tell you about the changes (Blue card to red, upgrade premium etc.). To reassure you, he will tell you about these changes due to receiving calls from customers about the scams done to… Read more »
received a call sound like indon, asking me to send otp that he sent to me twice in my message box, i didnt comply to his request, his number is 601159768281, he kept saying my bigpay card blue color will be terminated and cant be use in 2 days time.
14/7/2021 – Received WhatsApp call from +1(603) 945-0487 saying changing BigPay card from Blue to Red. Asked for postcode number, then 6-digits OTP received in SMS. Remember dont give your OTP digits to anyone, even BIGPAY!!!
9/7/21 the scammer called me! But unfortunately l got scammed… I thought it was real i mean about the card. They took my money! It’s rm170 through my online banking acc… The next day, the other scammer trying to the same, but this time l refused to take the call.. Be careful everyone.. Rm170 may look little but it was a huge amount of money bcs l need the money to pay for my college and stuff. Please guys, if you have any idea on how to take my money back, let me know
they even got your BigPay card number correctly. is BigPay card details being leaked out?
how do they got the address? they can read out your address. they keep pressuring you to give your credit card number reload details. the call have a lot of static sounds. keep on saying will be changing to red card with no admin charges and the blue card will be discontinue in within 2 days.
+6014-3561916 scammer, almost fell for it
05/07/2021 i just received whatsapp call from this number 011-59769802 from Bigpay he offered me to upgrade to Red card and the blue card cant be use anymore.. he asked for my postcode and my last digit of ic number.. i already smell something fishy when he called me from whatsapp.
Today afternoon, I received call from this number 6010-8505615, after check in truecaller website. Found that phone number register under name is Mohd Hanif. He introducer himself as Bigpay company stuff, said that bigpay card will replace to new card in red color. Blue color will no use. Then ask me the name and phone number whether is correct person. then ask me whether you received OTP number to verify account to process the new card.
+60 10-218 9405 Just got WhatsApp call from this no telling me change from blue to red. Scammer.
01124228739
Just received call from this number.
When i heard him saying bigpay want to change color from blue to red i dh smell something fishy. Beware guys.
Thanks for this article.
Received whatsapp call from +60 11-1324 4712 today. The guy sounded like Indonesian or Sabahan who was trying hard to correct his accent.
I started to be suspicious when he said the card will arrive exactly at 3 pm tomorrow and asking whether I’ll be home at that time. Then he asked for my postcode number and I simply ended the call and block his number.
Beware, never give any of your personal info. They may start by asking simple info like your postcode.
today received call from +6011-21101704 pertaining to be BigPay staff reminds to send a new BigPay red card . The scammer will ask you to verify your postcode, your handlphone number and then ask for OTP. in first case how did BigPay leak customer’s number to scammer ??
The bigpay scam is still going on. Please be careful if you receive any calls from;
+6011-24219769
+6011-24010914
BE CAREFUL!
Yes just received call from this no do same tactics regarding the bigpay. Glad I’m google and found this, then I end the call. 017-6186793 (SCAMMER)
23/6/2021 Received the call from 017-396 9483
Just be careful guys. If they can’t even speak English or even some simple one. Just hang the damn phone. Luckily my phone always have a problem that the messages is always late. They received nothing.