16 Jun - 2 min read
Starting from 17 June 2021, Shopee will roll out a new logistics policy where customers are no longer able to opt for a preferred courier service when they make their purchases on the e-commerce platform. Instead, they will only be allowed to decide whether they want their items to be delivered via Standard, Economy, or Other channels.
At present, users who buy from Shopee are given the flexibility to select their preferred courier service provider when they arrive at the checkout page. Courier options that are available include J&T Express, Ninja Van, and Poslaju; customers can compare the prices charged by each provider and their expected delivery period before deciding.
Once Shopee implements its new policy, however, you will only be able to choose from three shipping options – Standard Delivery, Economy Delivery, and Other – depending on where your parcels are coming from.
Shopee, meanwhile, will decide on your behalf the courier service provider that is best suited to deliver your parcel, as well as the shipping rate that you need to pay. According to the e-commerce platform, they will select from the following service providers for each shipping option:
Shopee justified its updated delivery options by saying that this will help merchants to optimise their deliveries as all parcels will be allocated equally to each courier service provider, thereby avoiding any sort of backlogs for a specific courier service. At the same time, it provides better customer satisfaction by reducing the risk of late shipments and by offering lower delivery charges – as low as RM2 – for shipping options.
You can find out more about Shopee’s updated logistic services on its official website.
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