AIA Malaysia Announces Collaboration With TNG eWallet To Provide Digital Insurance Solutions
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AIA Malaysia has announced the formation of a long-term strategic partnership with the parent company of Touch ‘n Go (TNG) eWallet, TNG Digital Sdn Bhd. On top of that, the insurance service provider will also make a minority equity investment in TNG Digital.

With this, AIA will be able to provide innovative and personalised digital insurance solutions to over 16 million TNG eWallet customers nationwide, allowing them a more seamless and convenient experience in buying, claiming, and renewing their policies. Specifically, AIA’s products can soon be purchased directly online as well as through consultative selling via AIA’s existing distribution channels, which include a 19,000-strong agency force.

In announcing the collaboration, the chief executive officer of AIA Bhd, Ben Ng said that this marks the continuation of AIA’s digital transformation journey and ambition to reach new customer segments using online platforms.

“More importantly, it reinforces our commitment to bringing new and innovation products to market in this increasingly digital world. The need for insurance continues to heighten in the midst of the pandemic. We must constantly look to expand and give Malaysian consumers greater choices, enabling them to obtain the right coverage they need across different stages of their lives, in any way that they prefer, and at the right time,” Ng said.

Meanwhile, the group chief executive officer of TNG Group, Effendy Shahul Hamid said that the strategic partnership with AIA coincides with the company’s continued evolution into deeper areas of financial services. “Insurance is a key pillar for us as we continue to expand into financial services, and we look forward to collaborating with AIA to disrupt the segment and bring better and more relevant products and services to TNG eWallet users,” he said.

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