CIMB To Allow Only One Registered Device For Authentication From End-October 2022
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CIMB has said that it will begin implementing a security measure to allow only one registered device for banking activity authentication via its CIMB Clicks app, effective end of October 2022. This is in accordance with Bank Negara Malaysia’s (BNM) recent directive for banks to adopt additional safeguards in their fight against financial scams.

In a statement, CIMB said that this new security measure will apply to all new and existing users who download or re-install the CIMB Clicks app; they will only be able to register a single device to use the app and its SecureTAC authorisation feature. This registered device will also be the only one to be paired to a CIMB Clicks ID at any one time. This is as opposed to the current practice, where users can activate SecureTAC on a maximum of two devices, and log in to a maximum of two devices with their CIMB Clicks ID.

Meanwhile, if you’re an existing user who currently have two registered devices, you’ll be included in a migration exercise to a single device, which is set to be completed by March 2023. The exercise will be carried out in phases to allow customers sufficient time to adapt. Post-migration, any customers who have more than one device registered for authentication will see CIMB automatically deactivating any non-primary registered devices on their CIMB Clicks account.

If you prefer, you can also proactively review your CIMB Clicks settings to deactivate any non-primary devices before being prompted by the bank during the migration exercise. To do so, simply follow these steps:

  • Log into CIMB Clicks using your primary device used for banking.
  • Tap on the “Settings” tile on the home screen, followed by “Other Registered Device”.
  • Swipe left on the device name that you wish to remove, tap on “Delete”, and confirm the instruction.
  • An SMS notification will be sent to you to inform you of the update.

Chief executive officer of group consumer banking for CIMB Group, Samir Gupta said that the implementation of this security measure reflects CIMB’s commitment in protecting its customers against scams. “We understand that this measure may impact some customers who legitimately use more than one device for their mobile banking needs via the CIMB Clicks app. However, we believe that this is the right step as an additional measure to help ensure our customers’ funds and transactions remain secure,” he said.

(Image: The Star)

Customers who have enquiries regarding the implementation of the single registered device security measure can contact CIMB’s Consumer Contact Centre at +603 6204 7788, or visit the CIMB Clicks website for more information.

Additionally, CIMB noted that the implementation of the single registered device security measure marks the bank’s first step in adopting all five additional measures that had been outlined by BNM to combat banking scams. These include introducing a cooling-off period for the enrolment of online banking services and the tightening of fraud detection rules and triggers to block suspected scam transactions. It joins several other banks that have also initiated efforts in their support for this initiative, including Maybank, UOB, and Public Bank.

CIMB further urged customers to only download its CIMB Clicks or the new CIMB OCTO app from verified sources in order to avoid being compromised. Those who suspect that their bank details have been compromised should notify the bank immediately, change their account password/PIN, and lodge a police report.

(Source: CIMB Malaysia)

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