8th October 2020 - 3 min read
BigPay has announced yet another reduction to its wallet reloads via credit card top-ups. The amount now stands at RM1,000 per month, and is effective immediately from today.
This is the third reduction in credit card top-ups for BigPay since the start of the year. Back in March 2020, the maximum reload amount via credit cards was reduced from RM10,000 to RM5,000. This was further reduced in June to RM2,500. Today it’s down to RM1,000 – one tenth of what it was seven months ago.
It also appears that BigPay made the change even before sending the email notification to its users. While the email was sent out at 8am this morning, users were already unable to top up more than RM1,000 via credit cards hours before that. Unlike credit cards, where banks are required to inform its users of any changes to its T&Cs with a minimum 21 days notice, e-wallets do not have this requirement, blindsiding its users in the process.
The email itself is a carbon copy of previous updates. It again refers to “new top up methods in the coming weeks” that it first mentioned back in March. It’s likely referring to DuitNow QR, but it’s best not to hold your breath about its immediate arrival – this is the third time we’ve seen that email.
Finally, BigPay also stated that debit card and online bank transfers will remain unchanged, with no transfer limit.
Here’s the email in full:
We are changing our fair usage policy for top-ups using credit cards. From October 8th, we will be reducing the monthly limit for credit card top-ups to RM 1,000.
Topping up via debit cards and online banking will remain unlimited and we encourage you to continue using these sources. We’re also working to introduce new top-up methods in the coming weeks so you can have more choice when topping up your BigPay.
At BigPay, we’re committed to offering you fair financial services. We do this by keeping our costs low and passing the savings onto you. However, credit card companies charge us fees – that we absorb – so that our customers can have more options for top-ups.
We will continue to do this to make it fair for all our customers to use our basic products and services at low / no fees.
Thank you for your support.
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