22nd April 2022 - 4 min read
Touch ‘n Go (TNG) eWallet has officially rolled out its enhanced TNG card today, along with its accompanying top-up feature within the eWallet app. With this, users are set to have a more convenient experience when reloading their cards as they will no longer need to visit specific stores or reload kiosks to do so.
As had been previously leaked, the enhanced TNG card is a new card with near-field communication (NFC) capability that enables you to reload straight from your TNG eWallet with zero fees – something that cannot be done prior to this. Other than that, the card’s functions remain the same; you can use the enhanced TNG card for payments at toll highways, public transportation services, and parking sites – among other locations.
The new card itself can be purchased at selected petrol stations and retail stores, as well as via your TNG eWallet, at the price of RM10 (not inclusive of courier charges if purchased via TNG eWallet). Each user may purchase as many cards as they like over the counter, but if you’re making an order via your TNG eWallet, then you’re limited to only two enhanced TNG cards per transaction. You can also order the cards for family and friends, and have it delivered to your preferred address (although shipping is limited only to Peninsular Malaysia).
Upon receiving your new TNG card – with delivery taking up to four working days for orders via TNG eWallet – you’ll need to first register and link the card to your eWallet account before you can tap into its full benefits. To do so, you must have verified your eWallet account via the electronic Know Your Customer (eKYC) procedure, after which you can tap on the TNG Card icon on the home screen of your eWallet app to start the process:
Note that you’re allowed to register only a maximum of five enhanced TNG cards in your eWallet account.
Meanwhile, to reload your card, simply tap on the TNG Card icon again, and follow the subsequent steps:
Do be aware that your enhanced TNG card and TNG eWallet balances are not linked; it does not work like PayDirect, which links existing TNG cards to the eWallet for selected payments such as parking and toll. You can check the balance of your enhanced TNG card by scanning the card via NFC.
Additionally, note that users will not be able to directly transfer the card balance from their existing TNG card to the enhanced TNG card. Instead, you’ll need to submit an eRefund request in order to process a refund to your preferred account (TNG eWallet or bank accounts), which you can then use to manually top up the new enhanced TNG card. This refund process will also cause your existing TNG card to be terminated.
Finally, if you’re ready to give the enhanced TNG card a try, make sure that your TNG eWallet app is updated to its latest version! This is because this new feature is only applicable for the app version 1.7.72 and above.
(Source: Touch ‘n Go eWallet)
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