Maybank Enables Secure2u For Authorisation Of More Transactions, Including First-Time Favourite Transfers
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Maybank has further expanded the use of its Secure2u feature to authorise even more types of online transactions and banking activities. Effective starting from today, these include making first-time favourite transfers, editing selected settings such as your contact details and payment limits, as well as applying for a credit limit increase for credit cards.

As of today, Maybank said that Secure2u can be used to authorise the following online transactions and banking activities as well:

First-time favourite transfers– Third-party transfer
– DuitNow/Instant transfer (IBFT)
– Interbank GIRO (IBG)
– Visa Direct transfer
– Foreign telegraphic transfer (FTT)
Add new favourites– Third-party transfer
– DuitNow/Instant transfer (IBFT)
– Interbank GIRO (IBG)
– Visa Direct transfer
– Foreign telegraphic transfer (FTT)
– Cardless withdrawal
– Payment
– JomPAY
– Reload prepaid/game
– IDD/STD card
– Internet prepaid
– Third-party Tabung Haji account
Edit settings– Contact details
– Grab-linked account
E-commerce activation, set contactless payment limit, and set purchase limit– Debit card
Increase credit limit– Credit card
Card application– Supplementary card

Maybank further clarified that all the transactions above will be authorised using the Secure Verification method via the Secure2u feature, instead of the Secure TAC method. To explain, the Secure Verification and Secure TAC methods are both authorisation methods that are enabled under the Secure2u feature. Secure Verification uses push notifications on your smartphone to let you approve or reject a transaction, whereas Secure TAC produces a six-digit TAC within the app to authorise your transactions.

“We highly recommend making the switch to Secure2u on the MAE by Maybank2u (MAE) app for your enhanced online banking security. However, you will still be able to use SMS TAC to authorise these transactions,” Maybank further noted in its latest notice, although it had also previously highlighted its intention to fully migrate from SMS OTPs to its Secure2u feature by June 2023.

Since the introduction of Secure2u back in 2017, Maybank has been gradually enabling the feature for various online banking transactions, including all third-party (Maybank to Maybank) and Interbank GIRO (IBG) transfers, regardless of amount. Originally available only on the Maybank2u app, Secure2u was also eventually enabled for the MAE app in April 2021, and has now been permanently moved from the Maybank2u app to the MAE app. This is as the bank is planning to phase out the Maybank2u app in time, leaving MAE app as its sole mobile banking app.

In its notice, Maybank also reminded that a 12-hour activation period is now applicable when you enable Secure2u on your MAE app for the first time, or when you enable Secure2u on the MAE app on a different device. This essentially means that you will need to wait for 12 hours to use Secure2u for transaction approvals after enabling it; this step is meant as an additional precaution to help prevent unauthorised approvals – as per directed by Bank Negara Malaysia (BNM).

If you need guidance on how to activate Secure2u on your MAE app, here’s a video from Maybank to help you out:

Alternatively, you can also email Maybank at [email protected] for further enquiries.

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