Maybank To Permanently Move Secure2u Activations From Maybank2u App To MAE App
Author Avatar

Maybank has notified customers that it is permanently moving its Secure2u activation from the Maybank2u app to the MAE by Maybank2u (MAE) app, effective 26 September 2022. On top of that, the bank is also enhancing the Secure2u feature on the MAE app with a 12-hour activation period when customers enable it on a new device, starting from 8 October 2022.

In a notice, Maybank clarified that this decision to move the Secure2u activation from the Maybank2u app to the MAE app will only affect new Secure2u activations. So if you’ve already activated Secure2u on your Maybank2u app prior to this, you can continue to use it on the app to approve your transactions as usual. However, Maybank strongly encourages users to switch over to the MAE app for all Secure2u approvals as it is planning to phase out the Maybank2u app eventually, leaving MAE app as the bank’s sole mobile banking app.

In addition to that, Maybank noted that it is also taking steps to boost its online banking security by introducing a 12-hour activation period to the Secure2u feature. Essentially, this means that you’ll need to wait for 12 hours before you can begin using Secure2u to authorise transactions if you were to enable the feature on a new device. “This helps to prevent unauthorised approvals,” the bank further stated in its notice.

If you’re prepared to activate Secure2u on your MAE app, the process to do so is quite straightforward, as you can see here:

  • Launch your MAE app and tap on “More”, then “Settings” at the top of your screen
  • Tap on “Maybank2u” and log in, then enable Secure2u by tapping on the toggle button
  • Confirm your mobile phone and authorise the change by keying in the One-Time Password (OTP) sent to you via SMS

Maybank describes Secure2u as a “safer and more convenient way to authorise your Maybank2u and MAE transactions” in comparison to its predecessor, SMS TAC, which has been phased out by the bank. Secure2u utilises two authorisation methods: Secure Verification and Secure TAC. To explain, Secure Verification pushes a notification to your smartphone so you can approve or reject a transaction, whereas Secure TAC produces a six-digit TAC within the app to authorise your transactions. The feature was initially enabled only on the Maybank2u app, and was eventually made available for the MAE app in April 2021.

Aside from permanently moving its Secure2u feature, Maybank had also recently announced that it is shifting selected functions of its Amanah Saham Nasional Berhad (ASNB) services from the Maybank2u app to the MAE app as well. This shift is also set to take effect in October 2022.

(Source: Maybank [1, 2])

0 0 votes
Article Rating


Comments (1)

Notify of

1 Comment
Inline Feedbacks
View all comments
Ong Soon Teck
4 days ago

Why must I install Maybank MAE App to do online banking? isn’t this against consumer choice and privacy? Maybank is forcing their customers to install this App on their phone and claiming that it is safer than their SMS TAC. Well, I’m not to sure about that, after using it for awhile, I uninstalled it from my phone. But now I can’t do my online banking as I usually do from my computer. This is an unfair practice.

Top Apps Articles
Post Image
Astro 4K Ultra HD Broadcast To Be Available For Subscription By The End of This Year
Brian Chung
- 14th August 2018
By the end of 2018, Astro customers will be able to watch football matches in Ultra HD. Read on to know more about the 4k Ultra HD service.
Post Image
Shopee Introduces SPayLater, Lets Users Buy Items Now And Pay Later
Alex Cheong Pui Yin
- 18th January 2021
Shopee has introduced a new payment feature that lets its Malaysian users purchase items and pay for them […]
Post Image
How To Pay TNB Bills With Boost, GrabPay, And Touch ‘n Go eWallet
Pang Tun Yau
- 13th February 2020
In recent months, e-wallets (and even Shopee and Lazada) began offering bill payment options, which means Malaysians can […]
Post Image
Touch ‘n Go eWallet Now Accepted At 7-Eleven Stores Nationwide
- 21st October 2019
Malaysians can now pay for their purchases at 7-Eleven outlets all across the country via the TNG e-wallet.

Related articles

Related Posts Image
Related Posts Image
Related Posts Image
Related Posts Image