JomPAY Transactions On TNG eWallet Now Draw From Transferable Balance
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Touch ‘n Go (TNG) eWallet has introduced a new restriction that now blocks JomPAY transactions from tapping into users’ non-transferable balance, drawing instead from their transferable balance. This differs from before, where payments made using JomPAY would utilise the funds stored under your non-transferable balance.

While TNG eWallet has not published an announcement with regard to this on its official pages – as of the time of writing, TNG eWallet’s support page has yet to reflect this revision – its app is already updated to indicate that JomPAY transactions will take from your TNG eWallet transferable balance, as you can see below:

Previously, TNG eWallet noted that its transferable balance can be transferred to other TNG eWallets, other bank accounts or e-wallets, its TNG GO+ features, as well as investments (including GOinvest and more recently, ASNB) – with no explicit mention of JomPAY.

For those who are not aware, your total TNG eWallet balance is actually divided into two types of balances, namely transferable and non-transferable balance; this depends on the top-up source of your fund. As you can expect, the types of payments and transactions that you can do with transferable and non-transferable balance, too, will differ.

Here’s a quick summary of the differences between these two types of balances:

 TNG eWallet transferable balanceTNG eWallet non-transferable balance
Top-up sourcesOnline banking
Debit cards
Direct Credit
Credit cards
Reload PINs
Usage1) Can be transferred to a variety of other avenues, including:
– Other TNG eWallets
– Other bank accounts & e-wallets
– Investments
– JomPAY  

2) Can also be used for retail payments
1) Cannot be used transferred to any other avenues  

2) Can only be used for retail payments

Meanwhile, TNG eWallet’s JomPAY feature was officially unveiled in June 2023, powered by Payments Network Malaysia (PayNet) and Bank Rakyat.

The introduction of this new JomPAY restriction is the latest in a series of constraints that TNG eWallet has been gradually implementing in the past year, which include the recent classification of reload PINs as non-transferable funds. This comes as it continues to adapt and streamline its functions to ensure that its users utilise the eWallet responsibly.

(Source: Touch ‘n Go)

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