27th March 2023 - 3 min read
Maybank has announced that customers performing online purchases and transactions on their Maybank credit and debit cards will need to use Secure2u to authenticate their payments starting from 1 July 2023. The Secure2u authentication method will replace the current SMS OTP or MSOS code verification method.
In an FAQ, Maybank explained that with this latest update, all customers who wish to use their Maybank cards for online transactions will need to download the MAE by Maybank2u (MAE) app and activate Secure2u on their mobile phones. The Secure2u authentication method utilises a one-tap approval method to authorise these transactions, where you will be prompted to tap on a button on the app (via push notification) to verify or reject a payment within 50 seconds. This is said to be safer than SMS OTPs, where a single-use numeric password is sent to you via third-party mobile service providers.
The bank also reminded that Secure2u registrations and activations are now only available on the MAE app, and can no longer be enabled via the Maybank2u mobile banking app. This is as Maybank plans to eventually phase out the Maybank2u app, leaving the MAE app as its sole mobile banking app.
Upon activation, there will also be a 12-hour cooling period, where customers must wait for 12 hours before they can begin using Secure2u to authorise transactions. This is in a bid to boost its online banking security, and to prevent unauthorised approvals.
While the Secure2u security feature itself has been introduced since 2017, Maybank only began to speed up its migration from SMS OTPs to its own authentication method recently. This is especially so after Bank Negara Malaysia directed banks in Malaysia to implement five key safeguards to improve their online banking security in combatting financial fraud.
Maybank subsequently said that it will fully migrate from SMS OTPs to Secure2u by June 2023. Other online banking activities that also require Secure2u authentication include favourite transfers (first time only), all third-party and Interbank GIRO (IBG) transfers, as well as JomPAY and FPX transactions.
The MAE app can be downloaded from Google Play Store, the App Store, and Huawei AppGallery. If you have any enquiries regarding Secure2u or this latest update, you can email Maybank at [email protected] for further assistance. Meanwhile, those who need help with activating Secure2u on their MAE app can refer to this video tutorial from Maybank:
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